Privacy Policy & Terms and Conditions
Effective Date: 2026/06/09
About Dust Stop SA
Dust Stop SA (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website and purchasing our products, you agree to the terms set out in this Privacy Policy and Terms & Conditions.
PRIVACY POLICY
1. Information We Collect
When you visit our website, place an order, contact us, or subscribe to our communications, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Payment information (processed securely by third-party payment providers)
- IP address and website usage information
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Deliver products and services
- Communicate regarding orders and deliveries
- Improve our website and customer experience
- Comply with legal and regulatory requirements
- Send marketing communications (where consent has been provided)
3. Payment Processing
Payments made through our website are securely processed by trusted third-party payment providers, including PayFast and Yoco.
We do not store your credit card or banking details on our servers.
4. Sharing of Information
We will never sell your personal information.
Your information may be shared with:
- Payment service providers
- Courier and delivery partners
- Website and hosting providers
- Regulatory authorities where legally required
All third parties are required to keep your information secure and confidential.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website functionality may be affected.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
7. Your Rights
In accordance with POPIA, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Object to certain processing activities
Requests can be submitted using the contact details below.
8. Contact Information
For privacy-related enquiries, please contact:
Dust Stop SA
Email: info@duststopsa.co.za
Website: https://duststopsa.co.za
TERMS AND CONDITIONS
1. General
These Terms and Conditions govern the use of the Dust Stop SA website and the purchase of products through the website.
By accessing or using the website, you agree to be bound by these Terms and Conditions.
2. Product Information
We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate.
However, errors may occasionally occur, and we reserve the right to correct any inaccuracies without prior notice.
3. Pricing
All prices displayed on the website are in South African Rand (ZAR) and include VAT where applicable unless otherwise stated.
Prices are subject to change without notice.
4. Orders
An order is only confirmed once payment has been successfully received and verified.
We reserve the right to refuse or cancel orders in cases including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incomplete customer information
If an order is cancelled after payment has been received, a refund will be processed.
5. Payment Methods
We accept payments through approved payment providers including:
- PayFast
- Yoco
- Other approved payment gateways available on the website
All payments are processed through secure encrypted channels.
6. Delivery
Delivery times are estimates and may vary depending on location, courier delays, stock availability, and other circumstances beyond our control.
Dust Stop SA shall not be held liable for delays caused by third-party delivery providers.
Risk in the products passes to the customer upon delivery.
7. Returns and Refunds
Customers may request a return or refund in accordance with the Consumer Protection Act of South Africa.
Returns may be accepted provided:
- The item is returned unused and in its original condition.
- The request is made within the applicable legal period.
- Proof of purchase is provided.
Refunds will be processed using the original payment method where possible.
Certain products may not qualify for return if specifically exempted by law.
8. Warranty
Where applicable, products are covered by manufacturer warranties.
Warranty claims are subject to the terms and conditions of the relevant manufacturer.
9. Intellectual Property
All website content including text, graphics, logos, product images, and designs remains the property of Dust Stop SA or its licensors.
No content may be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Dust Stop SA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of South African courts.
12. Amendments
Dust Stop SA reserves the right to amend these Terms and Conditions at any time without prior notice.
Changes will become effective upon publication on the website.
13. Contact Details
For any enquiries relating to these Terms and Conditions, please contact:
Dust Stop SA
Email: info@duststopsa.co.za
Website: https://duststopsa.co.za